Spa policies for the safety of all our guests

dog grooming



VACCINATIONS
We require all dogs to be vaccinated for rabies. Please bring verification of your dog's coverage.  If you forget a copy, we will try to contact your vet and verify  coverage.  If your dog's coverage has expired or if we are unable to confirm with your vet we will not groom your dog and you may be charged for the service. We do not accept rabies tags as proof of coverage. ​


CANCELLATION POLICY
Since your appointment time has been reserved exclusively for your dog, we kindly request a minimum of 24 hours advanced notice when cancelling an appointment. Missed appointments without notification will be recorded as a "no show" and we will require payment in advance for future appointments. 
 

AGRESSIVE/STRESSED PETS
Our spa is designed to be as low stress for your dog as possible,  however,  if you dog becomes aggressive or excessively stressed, we may stop the grooming and charge you only for the portion of services that we have completed. 


DOG DROP OFF & PICKUP 
Please be on time for your appointment. A late arrival  may require us to reschedule so that we do not cause a delay for the next scheduled customer.  Because of limited space, all dogs must be picked up at the conclusion of their grooming service. At drop off we will give you an estimated time for pick up, and then phone you 15 minutes prior to the completion of their grooming so that you may return to the spa for pickup.   As a courtesy we will hold your dog for up to 30 minutes. Any time after that may be subjected to an additional charge of $25. 
 

FLEAS AND TICKS
If we notice your pet has fleas while bathing or grooming, we will treat them. You will be charged a $10 fee for this service to cover the cost of products and shop sanitization. If we notice a tick on your dog while grooming, we will attempt to safely remove it and inform you at pick up.


EAR PLUCKING

Traditionally, it has been recommended that all dogs should have hair-free ears and ear plucking has been a routine component of dog grooming. However, recent evidence has revealed that ear plucking in the normal, healthy ear may not be necessary. Excessive ear plucking may inadvertently result in micro-trauma and inflammation to the ear canals and this may predispose your dog to an ear infection. Ear plucking may still be necessary for dogs with a history of ear infections since plucking minimizes trapping of excess ear debris. If your pet has frequent ear infections, check with your veterinarian whether the ear hairs should be plucked. A good alternative to ear plucking would be the trimming of excessive long hairs from the ear. This may help reduce the amount of “ear wax” that gets trapped in the ear hairs thereby minimizing the ear odor. Ears will be plucked on request and will require a signed waiver.


ANAL GLAND EXPRESSION

Anal glands are expressed externally only, and this service is included in our standard grooming package.