Policies & Procedures


Information to help you prepare for your visit

We require all dogs to be vaccinated for rabies. Please bring verification of your dog's coverage. If you forget a copy, we will try to contact your vet and verify  coverage. If your dog's coverage has expired or if we are unable to confirm with your vet we will not groom your dog and you may be charged for the service. We do not accept rabies tags as proof of coverage. ​


We accept all major credit cards and cash. We do not accept personal checks or bills over $50.

Since your appointment time has been reserved exclusively for your dog, we require a minimum of 24 hours advanced notice when cancelling an appointment. Appointments cancelled with less than 24 hour notice will be subject to a $25 cancellation fee, payable at your next visit. Missed appointments without notification will require payment in advance for future appointments. 

The safety of your dog and our team members is our highest priority. If your dog can not be safely groomed due to their behavior or is aggressive/biting,  we will stop the grooming and charge you only for the portion of services that we have completed. 

Please be on time for your appointment. A late arrival  may require us to reschedule so that we do not cause a delay for the next scheduled customer.  All dogs must be picked up at the conclusion of their grooming service. At drop off we will give you an estimated time for pick up, and then phone you 15 minutes prior to the completion of their grooming so that you may return to the spa for pickup.   As a courtesy we will hold your dog for up to 30 minutes. Any time after that may be subjected to an additional charge of $25. 

For the protection of all of our customers we do not accept dogs that have fleas. If we notice fleas while bathing or grooming, we will call for you to pick up the dog.  


Traditionally, it has been recommended that all dogs should have hair-free ears and ear plucking has been a routine component of dog grooming. However, recent evidence has revealed that ear plucking in the normal, healthy ear may not be necessary. Excessive ear plucking may inadvertently result in micro-trauma and inflammation to the ear canals and this may predispose your dog to an ear infection. Ear plucking may still be necessary for dogs with a history of ear infections since plucking minimizes trapping of excess ear debris. If your pet has frequent ear infections, check with your veterinarian whether the ear hairs should be plucked. A good alternative to ear plucking would be the trimming of excessive long hairs from the ear. This may help reduce the amount of “ear wax” that gets trapped in the ear hairs thereby minimizing the ear odor. Ears will be plucked on request and will require a signed waiver.


Anal glands are expressed externally only, and this service is included in our standard grooming package.


If there is anything you would like modified about your dog's finished grooming let us know at pick up and we will do our best to change it for you on the spot. Requests received 48 hours after a completed groom will incur a charge.